Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn and unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

To start a return, you can contact us at studio@tailandmuse.com. Please note that returned items must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at studio@tailandmuse.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have, and once the return is accepted, purchase the new item separately.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days without providing any reason.

As mentioned above, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be automatically returned to your original payment method within 10 business days.

Please remember that your bank or credit card company may also require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at studio@tailandmuse.com.