物流政策

Shipping Policy

At Tail & Muse, every personalised piece is made to order using the photo supplied with your order.

Processing and production
Custom embroidery begins after your order and photo have been confirmed. Production time is separate from shipping time and may vary with order volume and design complexity. We will contact you if additional information is required.

Shipping destinations
We ship from our Singapore store location to Singapore and to the selected international destinations available at checkout. The destinations and rates displayed at checkout are authoritative.

Singapore shipping
Standard shipping: AUD $6, or free on orders over AUD $110. Estimated delivery: 3–5 business days.
Express shipping: AUD $15. Estimated delivery: 1–2 business days.

International shipping
Standard shipping: AUD $10. Estimated delivery: 3–5 business days.
Expedited shipping: AUD $20. Estimated delivery: 1–2 business days.

Delivery estimates
Delivery estimates begin once production is complete and the parcel has been handed to the carrier. Delays caused by customs, local carriers, severe weather or other events outside our control may occur.

Tracking
When tracking is available, tracking details will be sent to the email address used at checkout. Please allow time for the carrier to activate the tracking link.

Customs and duties
International orders may be subject to import taxes, duties or local handling fees. These charges are the customer's responsibility and are not included in the product price or shipping charge.

Incorrect addresses
Please check your delivery address carefully before placing an order. Contact us as soon as possible if a correction is needed. Once a parcel has shipped, we cannot guarantee that the carrier can redirect it. Additional reshipping charges may apply.

Lost or damaged parcels
If your parcel appears lost or arrives damaged, contact us promptly at contact@tailandmuse.com with your order number and supporting photos where applicable. We will work with the carrier and arrange an appropriate solution.

Personalised orders, returns and cancellations
Because each item is personalised, we do not accept returns or exchanges for change of mind. If your item is damaged, defective or significantly different from the approved order details, contact us within 7 days of delivery. Depending on the circumstances, we may offer a repair, replacement or refund. Cancellations are only possible before production begins.

Contact
Email: contact@tailandmuse.com

Last updated: September 1, 2026